Pinnacle Bonus Terms & Conditions
These terms and conditions and the documents referred and linked to below (the "Terms")
set out the basis upon which the website operated under the URL www.pinnacle.com (the "Website") and its
related or connected services (collectively, the "Service") will be provided to you.
Please read these
Terms very carefully as they form a binding legal agreement between you - our customer (the "Customer")
- and us. By opening an account (the "Account") and using the Service you agree to be bound by these Terms,
together with any amendment which may be published from time to time.
If anything is not clear to you please contact us
using the contact details below.
The Service is supplied by PinBet Malta Ltd, a limited liability company registered in Malta with company registration
number C68508, with registered address at Level 4, The Penthouse, Suite 2, Ewropa Business Centre, Triq Dun Karm, Birkirkara,
BKR9034 Malta and byRagnarok Corporation N.V., a limited liability company registered in Curaçao with company registration
number 79358, with registered address at Pletterijweg 43, Willemstad, Curaçao. Both companies collectively trade as
Pinnacle is licensed in Curaçao under the Licence 8048/JAZ2013-013 for the provision of sports betting and
casino and is licensed in Malta under the Class II Remote Gaming Licence 1069/2015 granted the 3rd March
2015 for the provision of sports betting. Pinnacle will only communicate with Customers by email to their registered email
address (the "Registered Email Address") as provided when opening your Pinnacle Account:
Communication from Pinnacle will be issued through the following mail only: email@example.com.
We reserve the right
to amend the Terms (including to any documents referred and linked to below) at any time. When such amendment is not substantial,
we may not provide you with prior notice. You will be notified in advance for material changes to the Terms and may require
you to re-confirm acceptance to the updated terms before the changes come into effect. If you object to any such changes,
you must immediately stop using the Service and the termination provisions below will apply. Continued
use of the Service indicates your agreement to be bound by such changes. Any bets not settled prior to the changed
Terms taking effect will be subject to the pre-existing Terms.
If at any time you are in any doubt about how to place bets or otherwise use the Service you
should refer back to these Terms or contact our customer service department (Customer Service Department) at firstname.lastname@example.org.
1. Your Obligations
You agree that at
all times when using the Service:
- You are over 18 years of age (or over the age of majority as stipulated in the laws of the jurisdiction applicable to
you) and can enter into a binding legal agreement with us.
- You are in a country where it is lawful to place
bets on the Service (if in doubt, you should seek local legal advice). It is your responsibility to ensure that your use of
the service is legal.
- You are not a resident of the following countries:
i. the United States of America and its territories;
ii. the French Republic and its territories;
iii. United Kingdom;
iv. Netherlands (including
Curacao and other countries and territories that form part of the Kingdom of Netherlands);
viii. Democratic People’s Republic of Korea;
xv. Czech Republic;
xvii. Australia and its territories
xix. and any other country which may prohibit the offering on online gambling to its residents or to any person within
- When sending money to us you are authorised to do so e.g. you are the authorised user of the debit/credit card or other
payment method you use.
- You will not, by participating in the Services and/or placing bets be placed in a position
of actual, potential or perceived conflict of interest in any manner.
- You have never failed to pay, or attempted
to fail to pay a liability on a bet.
- You are acting solely on your own behalf as a private individual in a personal
capacity and not on behalf of another party or for any commercial purposes.
- By placing bets you may lose some
or all of your money lodged with us in accordance with these Terms and you will be fully responsible for that loss.
- You must use the Service for legitimate betting purposes only and must not nor attempt to manipulate any market or element
within the Service in bad faith or in a manner that adversely affects the integrity of the Service or us.
- When placing
bets on the Service you must not use any information obtained in breach of any legislation in force in the country in which
you were when the bet was placed.
- You must make all payments to us in good faith and not attempt to reverse a
payment made or take any action which will cause such payment to be reversed by a third party in order to avoid a liability
- You must otherwise generally act in good faith in relation to us of the Service at all times and
for all bets made through the Service.
You agree that at all times when using the Service:
- In order to protect the integrity of the Service and for other operational reasons we reserve the right to
refuse to accept a registration application from any applicant at our sole discretion and without any obligation to communicate
a specific reason.
- Before using the Service, you must personally complete the registration form and read and accept
these Terms. In order to start betting on the Service, we will require you to become a verified Customer which includes passing
certain checks. You may be required to provide a valid proof of identification and any other document as it may be deemed
necessary. This includes but is not limited to, a picture ID (copy of passport, driver's licence or national ID card)
and a recent utility bill listing your name and address as proof of residence to the minimum. We reserve the right to suspend
wagering or restrict Account options on any Account until the required information is received.. This procedure is a statutory
requirement and is done in accordance with the applicable gaming regulation and the anti-money laundering legal requirements.
Additionally, you will need to fund your pinnacle.com Account using the payment methods set out on the payment section of
- You must provide complete and accurate information about yourself, inclusive of a valid name, surname,
address and email address, and update such information in the future to keep it complete and accurate. It is your responsibility
to keep your contact details up to date on your Account. Failure to do so may result in you failing to receive important Account
related notifications and information from us, including changes we make to these Terms. We identify and communicate with
our Customers via their Registered Email Address. It is the responsibility of the Customer to maintain an active and unique
email account, to provide us with the correct email address and to advise Pinnacle of any changes in their email address.
Each Customer is wholly responsible for maintaining the security of his Registered Email Address to prevent the use of his
Registered Email Address by any third party. Pinnacle shall not be responsible for any damages or losses deemed or alleged
to have resulted from communications between Pinnacle and the Customer using the Registered Email Address. Any Customer not
having an email address reachable by Pinnacle will have his Account suspended until such an address is provided to us. We
will immediately suspend your Account upon written notice to you to this effect if you intentionally provide false or inaccurate
personal information. We may also take legal action against you for doing so in certain circumstances and/or contact the relevant
authorities who may also take action against you.
- You are only allowed to register one Account with the Service.
Accounts are subject to immediate closure if it is found that you have multiple Accounts registered with us. This includes
the use of representatives, relatives, associates, affiliates, related parties, connected persons and/ or third parties operating
on your behalf.
- In order to ensure your financial worthiness and to confirm your identity, we may use any third party
information providers we consider necessary.
- You must keep your password for the Service confidential. Provided
that the Account information requested has been correctly supplied, we are entitled to assume that bets, deposits and withdrawals
have been made by you. We advise you to change your password on a regular basis and never disclose it to any third party.
Passwords must contain at least one letter, one number and one special character and must be at least eight characters long.
It is your responsibility to protect your password and any failure to do so shall be at your sole risk and expense. You must
log out of the Service at the end of each session. If you believe any of your Account information is being misused by a third
party, or your Account has been hacked into, or your password has been discovered by a third party, you must notify us immediately
by email using your Registered Email Address to email@example.com. You must notify us if your Registered Email Address has been hacked into, we may, however, require you to provide additional
information/ documentation so that we can verify your identity. We will immediately suspend your Account once we are aware
of such an incident. In the meantime you are responsible for all activity on your Account including third party access, regardless
of whether or not their access was authorised by you.
- You must not at any time transmit any content or other information
on the Service to another Customer or any other party by way of a screen capture (or other similar method), nor display any
such information or content in a frame or in any other manner that is different from how it would appear if such Customer
or third party had typed the URL for the Service into the browser line;
- When registering, you will be required
to choose the currency in which you will operate your Account. This will be the currency of your deposits, withdrawals and
bets placed and matched into the Service as set out in these Terms. Some payment methods do not process in all currencies.
In such cases a processing currency will be displayed, along with a conversion calculator available on the page.
- We are under
no obligation to open an Account for you and our website sign-up page is merely an invitation to treat. It is entirely within
our sole discretion whether or not to proceed with the opening of an Account for you and, should we refuse to open an Account
for you, we are under no obligation to provide you with a reason for the refusal.
- Upon receipt of your application,
we may be in touch to request further information and/ or documentation from you in order for us to comply with our regulatory
and legal obligations.
3. Restricted Use
3.1 You must not use
- if you are under the age
of 18 years (or below the age of majority as stipulated in the laws of the jurisdiction applicable to you) or if you are not
legally able to enter into a binding legal agreement with us;
- to collect nicknames, e-mail addresses and/or other
information of other Customers by any means (for example, by sending spam, other types of unsolicited e-mails or the unauthorised
framing of, or linking to, the Service);
- to disrupt or unduly affect or influence the activities of other Customers
or the operation of the Service generally;.
- to promote unsolicited commercial advertisements, affiliate links, and other
forms of solicitation which may be removed from the Service without notice;.
- in any way which, in our reasonable
opinion, could be considered as an attempt to: (i) cheat the Service or another Customer using the Service; or (ii) collude
with any other Customer using the Service in order to obtain a dishonest advantage;
- to scrape our odds or violate
any of our Intellectual Property Rights; or.
- for any unlawful activity whatsoever.
3.2 You cannot sell or transfer
your account to third parties, nor can you acquire a player account from a third party.
3.3 You may not, in any manner, transfer funds between
3.4 We may immediately
terminate your Account upon written notice to you if you use the Service for unauthorised purposes. We may also take legal
action against you for doing so in certain circumstances.
- Any information provided to us by you will
- We will not reveal the
identity of any person who places bets using the Service unless the information is lawfully required by competent authorities
such as Regulators, the Police (e.g. to investigate fraud, money laundering or sports integrity issues), or by Financial Entities
- Upon registration
your information are stored in our database. This means that your personal information may be transferred outside the European
Economic Area (EEA) to jurisdictions that may not provide the same level of protection and security as applied within the
EU or EEA. By agreeing to these Terms you agree to the transfer of your personal information for the purpose of the provision
5. Your Account
- We accept Accounts in multiple currencies,
please refer to https://www.pinnacle.com/en/payments. All Account balances and transactions appear in the currency selected when the Account was originally opened.
- We do not give
credit for the use of the Service.
- We may close or suspend an Account and refund any monies held if you are not
or we reasonably believe that you are not complying with these Terms, or to ensure the integrity or fairness of the Service
or if we have other reasonable grounds to do so. We may not always be able to give you prior notice.
- We may forfeit
and/or confiscate funds available on your Account and/or refuse to honour a claim, in the event that, directly or indirectly:
(i) the Terms have been violated; and/or (ii) other unauthorised activities have occurred in connection with a betting event
and/or the operation of an Account (such as, but not limited to, breach of the law or other regulations, breach of a third
party’s rights, fraud, and cheating).
- We may suspend and/or cancel the participation of your Account in the Services,
and/or forfeit and/or confiscate funds available on your Account if you are found cheating, or if it is determined by us that
you have employed or made use of a system (including machines, robots, computers, software or any other automated system)
designed to defeat or capable of defeating our applications and/or software.
- We reserve the right to suspend an
Account without prior notice and return all funds. Contractual obligations already matured will however be honoured.
- We reserve the right to refuse, restrict, cancel or limit any wager at any time for whatever reason, including any bet
perceived to be placed in a fraudulent manner in order to circumvent our betting limits and/ or our system regulations.
- If we close or suspend your Account due to you not complying with these Terms, we may cancel and/or void any of your
- If any amount is mistakenly credited to your Account it remains our property and when we become aware of
any such mistake, we shall notify you and the amount will be withdrawn from your Account.
- If, for any reason, your
Account goes overdrawn, you shall be in debt to us for the amount overdrawn.
- You must inform us as soon as you
become aware of any errors with respect to your Account.
- Customers have the right to self-exclude themselves from pinnacle.com.
These requests have to be received from the Customer's Registered Email Address and have to be sent to firstname.lastname@example.org.
- Customers may set limitations on the amount they may wager and lose. Such request has to be sent from the Customer's
Registered Email Address to email@example.com.Implementation and increasing of limits shall be processed diligently, however, any request for removing or reducing limitations
shall be done after a cooling-off period of seven days following your request.
- Should you wish to close your
account with us, please send an email from your Registered Email Address to firstname.lastname@example.org.
6. Inactive Accounts
- We will charge you a fee of €5 (or currency
equivalent) per calendar month (Inactive Account Fee) if:
i. there has been no log in or log out recorded on your Account for twelve consecutive months or
more (Account Activity); and
ii. your Account is in credit.
- You will be notified that we will start charging you the fees on the eleventh
month of inactivity and you will always have the option to log-in and withdraw your funds.
- The Inactive Account Fee
will be withdrawn from your Account on a monthly basis to the extent that your Account remains in credit and only for the
period during which there remains no Account Activity after the initial twelve month period has passed. If the Inactive Account
Fee is due to be withdrawn from your Account and the balance of your Account is less than €5 (or equivalent currency),
the Inactive Account Fee shall comprise the remaining funds in your Account.
- If at any time you engage in Account
Activity after you have been subject to one or more Inactive Account Fee, you might be eligible to have some of the fees reimbursed
in accordance with the applicable regulatory requirement.
- If no transaction has been recorded on your account for thirty
months, we will return the full balance of your account to you. If you cannot be contacted or if we cannot return the funds
to you, we will return the funds to the MGA.
7. Deposit of Funds
- You may deposit funds into your Account by
any of the methods set out on our Website. All deposits should be made in the same currency as your Account and any deposits
made in any other currency will be converted using the daily exchange rate obtained from http://www.oanda.com/, or at our own bank's prevailing rate of exchange following which your Account will be deposited accordingly.
- Fees and charges may apply to customer’s deposits and withdrawals. Fee and charge details can be found here: https://www.pinnacle.com/en/payments. Any deposit made to an account which is not rolled over (risked) three times will incur, at company discretion, a 3% processing
fee and any applicable withdrawal fee. You are responsible for your own bank charges that you may incur due to depositing
funds with us. Exceptions to this rule are outlined in our "Payment Options" pages.
- Pinnacle is not a financial
institution and uses a third party electronic payment processors to process credit and debit card deposits; they are not processed
directly by us. If you deposit funds by either a credit card or a debit card, your Account will only be credited if we receive
an approval and authorisation code from the payment issuing institution. If your card’s issuer gives no such authorisation,
your Account will not be credited with those funds.
- Your funds are deposited and held in the respective client
account based on the currency of your Account.
- We are not a financial institution and you will not be entitled
to any interest on any outstanding account balances and any interest accrued on the client accounts will be paid to us.
- Funds originating from ill-gotten means must not be deposited with us.
8. Withdrawal of Funds
- You may withdraw any or all of your Account
Balance within the transaction maximums as shown on the Website here: https://www.pinnacle.com/en/payments . Note that fees may apply as outlined in section 7.b.
- All withdrawals must be made in the
currency of your Account, unless otherwise stipulated by us.
- We reserve the right to request documentation for
the purpose of identity verification prior to granting any withdrawals from your Account. For players obtaining the service
from Pinbet Malta Ltd, we have a regulatory requirement to verify the identity, age and address before effecting withdrawals
that cumulatively exceed €2,300. We also reserve our rights to request this documentation at any time during the lifetime
of your relationship with us.
- All withdrawals must be made to the original debit, credit card, bank account, method
of payment used to make the payment to your pinnacle.com Account. We may, and always at our own discretion, allow you to withdraw
to a payment method from which your original deposit did not originate. This will always be subject to additional security
- Should you wish to withdraw funds but your account is either inaccessible, dormant, locked or closed, please
contact our Customer Service Department at email@example.com
9. Payment Transactions and Processors
- You are fully
responsible for paying all monies owed to us. You must make all payments to us in good faith and not attempt to reverse a
payment made or take any action which will cause such payment to be reversed by a third party in order to avoid a liability
legitimately incurred. You will reimburse us for any charge-backs, denial or reversal of payment you make and any loss suffered
by us as a consequence thereof. We reserve the right to also impose an administration fee of €60, or currency equivalent
per charge-back, denial or reversal of payment you make.
- We reserve the right to use third party electronic payment
processors and or merchant banks to process payments made by you and you agree to be bound by their terms and conditions providing
they are made aware to you and those terms do not conflict with these Terms.
- All transactions made on our site
might be checked to prevent money laundering or terrorism financing activity. Suspicious transactions will be reported to
the relevant authority depending on the jurisdiction governing the transaction.
- In the event of an error or malfunction of
our system or processes, all bets are rendered void. You are under an obligation to inform us immediately as soon as you become
aware of any error with the Service. In the event of communication or system errors or bugs or viruses occurring in connection
with the Service and/or payments made to you as a result of a defect or effort in the Service, we will not be liable to you
or to any third party for any direct or indirect costs, expenses, losses or claims arising or resulting from such errors,
and we reserve the right to void all games/bets in question and take any other action to correct such errors.
- In the event
of a casino system malfunction, or disconnection issues, all bets are rendered void. In the event of such error or any system
failure or game error that results in an error in any odds calculation, charges, fees, rake, bonuses or payout, or any currency
conversion as applicable, or other casino system malfunction (the "Casino Error"), we
reserve the right to declare null and void any wagers or bets that were the subject of such Casino Error and to take any money
from your Account relating to the relevant bets or wagers.
- We make every effort to ensure that we do not make
errors in posting lines. However, if as a result of human error or system problems a bet is accepted at an odd that is: materially
different from those available in the general market at the time the bet was made; or clearly incorrect given the chance of
the event occurring at the time the bet was made then we reserve the right to cancel or void that wager, or to cancel or void
a wager made after an event has started.
- We have the right to recover from you any amount overpaid and to adjust your
Account to rectify any mistake. An example of such a mistake might be where a price is incorrect or where we enter a result
of an event incorrectly. If there are insufficient funds in your Account, we may demand that you pay us the relevant outstanding
amount relating to any erroneous bets or wagers. Accordingly, we reserve the right to cancel, reduce or delete any pending
plays, whether placed with funds resulting from the error or not.
11. General Rules
- If a sport-specific rule contradicts a general
rule, then the general rule will not apply.
- The winner of an event will be determined on the date of the event's settlement;
we do not recognise protested or overturned decisions for wagering purposes. The result of an event suspended after the start
of competition will be decided according to the wagering rules specified for that sport by us.
- All results posted
shall be final after 72 hours and no queries will be entertained after that period of time. Within 72 hours after results
are posted, the company will only reset/correct the results due to human error, system error or mistakes made by the referring
- Minimum and maximum wager amounts on all sporting events will be determined by us and are subject
to change without prior written notice. We also reserve the right to adjust limits on individual Accounts as well.
- Customers are solely responsible for their own Account transactions. Please be sure to review your wagers for any mistakes
before sending them in. Once a transaction is complete, it cannot be changed. We do not take responsibility for missing or
duplicate wagers made by the Customer and will not entertain discrepancy requests because a play is missing or duplicated.
Customers may review their transactions in the My Account section of the site after each session to ensure all requested wagers
- For a wager to have action on any named contestant in a Yes/No Proposition, the contestant must enter
and compete in the event.
- We attempt to follow the normal conventions to indicate home and away teams by indicating
the home and away team by means of vertical placement on the desktop site version. This means in American Sports we would
place the home team on the bottom. For Non-US sports, we would indicate the home team on top. In the case of a neutral venue,
we attempt to include the letter "N" next to the team names to indicate this. For the Asian and mobile versions,
we do not distinguish between European and American Sports. On the Asian and mobile versions of the site, the home team is
always listed first. However, we do not guarantee the accuracy of this information and unless there is an official venue change
subsequent to bets being placed, all wagers have action.
- A game/match will have action regardless of the League heading
that is associated with the matchup. For example, two teams from the same League are playing in a Cup competition. If the
matchup is mistakenly placed in the League offering, the game/match will still have action, as long as the matchup is correct.
In other words, a matchup will have action as long as the two teams are correct, and regardless of the League header in which
it is placed on our Website.
- If an event is not played on the same date as announced by the governing body, then
all wagers on the event have no action. If an event is posted by us, with an incorrect date, all wagers have action based
on the date announced by the governing body.
- Pinnacle reserves the right to remove events, markets and any other
product from the website.
- Pinnacle reserves the right to restrict the casino access of any player without prior
- In all futures wagering (for example, total season wins, Super Bowl winner, etc.), the winner as determined
by the Governing Body will also be declared the winner for betting purposes except when the minimum number of games required
for the future to have "action" has not been completed.
12. Communications and Notices
- All communications and notices to be given
under these Terms by you to us shall be sent to firstname.lastname@example.org.
- All communications and notices to be given under these Terms by us to you shall, unless otherwise specified in these
Terms, be either posted on the Website and/or sent to the Registered Email Address we hold on our system for the relevant
Customer. The method of such communication shall be in our sole and exclusive discretion.
- All communications and
notices to be given under these Terms by either you or us shall be in writing in the English language when the service is
not operated by PinBet Malta Limitedand must be given to and from the Registered Email Address in your Account.
13. Matters Beyond Our Control
We cannot be held
liable for any failure or delay in providing the Service due to an event of Force Majeure which could reasonably be considered
to be outside our control despite our execution of reasonable preventative measures such as: an act of God; trade or labour
dispute; power cut; act, failure or omission of any government or authority; obstruction or failure of telecommunication services;
or any other delay or failure caused by a third party, and we will not be liable for any resulting loss or damage that you
may suffer. In such an event, we reserve the right to cancel or suspend the Service without incurring any liability.
- TO THE EXTENT PERMITTED BY APPLICABLE
LAW, WE WILL NOT COMPENSATE YOU FOR ANY REASONABLY FORESEEABLE LOSS OR DAMAGE (EITHER DIRECT OR INDIRECT) YOU MAY SUFFER IF
WE FAIL TO CARRY OUT OUR OBLIGATIONS UNDER THESE TERMS UNLESS WE BREACH ANY DUTIES IMPOSED ON US BY LAW (INCLUDING IF WE CAUSE
DEATH OR PERSONAL INJURY BY OUR NEGLIGENCE) IN WHICH CASE WE SHALL NOT BE LIABLE TO YOU IF THAT FAILURE IS ATTRIBUTED TO:
(I) YOUR OWN FAULT; (II) A THIRD PARTY UNCONNECTED WITH OUR PERFORMANCE OF THESE TERMS (FOR INSTANCE PROBLEMS DUE TO COMMUNICATIONS
NETWORK PERFORMANCE, CONGESTION, AND CONNECTIVITY OR THE PERFORMANCE OF YOUR COMPUTER EQUIPMENT); OR (III) ANY OTHER EVENTS
WHICH NEITHER WE NOR OUR SUPPLIERS COULD HAVE FORESEEN OR FORESTALLED EVEN IF WE OR THEY HAD TAKEN REASONABLE CARE. AS THIS
SERVICE IS FOR CONSUMER USE ONLY WE WILL NOT BE LIABLE FOR ANY BUSINESS LOSSES OF ANY KIND.
- IN THE
EVENT THAT WE ARE HELD LIABLE FOR ANY EVENT UNDER THESE TERMS, OUR TOTAL AGGREGATE LIABILITY TO YOU UNDER OR IN CONNECTION
WITH THESE TERMS SHALL NOT EXCEED (A) THE VALUE OF THE BETS AND OR WAGERS YOU PLACED VIA YOUR ACCOUNT IN RESPECT OF THE RELEVANT
BET/WAGER OR PRODUCT THAT GAVE RISE TO THE RELEVANT LIABILITY, OR (B) EUR €500 IN
AGGREGATE, WHICHEVER IS LOWER.
- WE STRONGLY RECOMMEND THAT YOU (I) TAKE CARE TO VERIFY THE SUITABILITY
AND COMPATIBILITY OF THE SERVICE WITH YOUR OWN COMPUTER EQUIPMENT PRIOR TO USE; AND (II) TAKE REASONABLE PRECAUTIONS TO PROTECT
YOURSELF AGAINST HARMFUL PROGRAMS OR DEVICES INCLUDING THROUGH INSTALLATION OF ANTI-VIRUS SOFTWARE.
15. Gambling By Those Under Age
- If we suspect that you are or receive notification
that you are currently under 18 years or were under 18 years (or below the age of majority as stipulated in the laws of the
jurisdiction applicable to you) when you placed any bets through the Service your Account will be suspended to prevent you
placing any further bets or making any withdrawals from your Account. We will then investigate the matter, including whether
you have been betting as an agent for, or otherwise on behalf, of a person under 18 years (or below the age of majority as
stipulated in the laws of the jurisdiction applicable to you). If having found that you: (a) are currently; (b) were under
18 years or below the majority age which applies to you at the relevant time; or (c) have been betting as an agent for or
at the behest of a person under 18 years or below the majority age which applies:
i. all winnings currently or due to be credited to your Account
will be retained;
all winnings gained from betting through the Service whilst under age must be paid to us on demand (if you fail to comply
with this provision we will seek to recover all costs associated with recovery of such sums); and/or
iii. any monies deposited in your pinnacle.com
Account which are not winnings will be returned to you.
- This condition also applies to you if you are over
the age of 18 years but you are placing your bets within a jurisdiction which specifies a higher age than 18 years for legal
betting and you are below that legal minimum age in that jurisdiction.
- In the event we suspect you are in breach
of the provisions of this Clause 15 or are attempting to rely on them for a fraudulent purpose, we reserve the right to take
any action necessary in order to investigate the matter, including informing the relevant law enforcement agencies.
We will seek criminal
and contractual sanctions against any Customer involved in fraud, dishonesty or criminal acts. We will withhold payment to
any Customer where any of these are suspected. The Customer shall indemnify and shall be liable to pay to us on demand, all
costs, charges or losses sustained or incurred by us (including any direct, indirect or consequential losses, loss of profit,
loss of business and loss of reputation) arising directly or indirectly from the Customer’s fraud, dishonesty or criminal
17. Intellectual Property
- We trade as Pinnacle and the PINNACLE name
and logo are registered trademarks. Any unauthorised use of our trademark and logo may result in legal action being taken
- The www.pinnacle.com uniform resource locator (URL) is owned by us and no unauthorised use of the
URL is permitted on another website or digital platform without our prior written consent.
- As between us and you,
we are the sole owners of the rights in and to the Service, our technology, software and business systems (the "Systems")
as well as our odds.
you must not use your personal profile for your own commercial gain (such as selling your status update to an advertiser);
ii. when selecting
a nickname for your Account we reserve the right to remove or reclaim it if we believe it appropriate.
- You may not use
our URL, trademarks, trade names and/or trade dress, logos (the "Marks") and/or our odds
in connection with any product or service that is not ours, that in any manner is likely to cause confusion among Customers
or in the public or that in any manner disparages us.
- Except as expressly provided in these Terms, we and our licensors
do not grant you any express or implied rights, licence, title or interest in or to the Systems or the Marks and all such
rights, licence, title and interest specifically retained by us and our licensors. You agree not to use any automatic or manual
device to monitor or copy web pages or content within the Service. Any unauthorised use or reproduction may result in legal
action being taken against you.
18. Your Licence
- Subject to these Terms and your compliance
with them, we grant to you a non-exclusive, limited, non transferable and non sub-licensable licence to access and use the
Service for your personal non-commercial purposes only. Our licence to you terminates if our agreement with you under these
- Save in respect of your own content, you may not under any circumstances modify, publish, transmit,
transfer, sell, reproduce, upload, post, distribute, perform, display, create derivative works from, or in any other manner
exploit, the Service and/or any of the content thereon or the software contained therein, except as we expressly permit in
these Terms or otherwise on the Website. No information or content on the Service or made available to you in connection with
the Service may be modified or altered, merged with other data or published in any form including for example screen or database
scraping and any other activity intended to collect, store, reorganise or manipulate such information or content.
- Any non-compliance by you with this Clause may also be a violation of our or third parties' intellectual property
and other proprietary rights which may subject you to civil liability and/or criminal prosecution.
19. Your Conduct and Safety
- We would like you to enjoy the Service. However,
for your protection and that of all Customers, the posting of any content on the Service, as well as conduct in connection
therewith and/or the Service, which is in any way unlawful, inappropriate or undesirable is strictly prohibited - it is Prohibited
Behaviour. If you engage in Prohibited Behaviour, or we determine in our sole discretion that you are engaging in Prohibited
Behaviour, your pinnacle.com Account and/or your access to or use of the Service may be terminated immediately without notice
- Legal action may be taken against you by another Customer, other third party, enforcement authorities and/or
us with respect to you having engaged in Prohibited Behaviour.
- Prohibited Behaviour includes, but is not limited
to, accessing or using the Service to:
i. promote or share information that you know is false, misleading or unlawful;
ii. conduct any unlawful or illegal activity,
such as, but not limited to, any activity that furthers or promotes any criminal activity or enterprise, provides instructional
information about making or buying weapons, violates another Customer's or any other third party’s privacy or other
rights or that creates or spreads computer viruses;
iii. harm minors in any way;
iv. transmit or make available any content that is unlawful, harmful, threatening, abusive, tortuous,
defamatory, vulgar, obscene, lewd, violent, hateful, or racially or ethnically or otherwise objectionable;
v. transmit or make available any content
that the user does not have a right to make available under any law or contractual or fiduciary relationship, including without
limitation, any content that infringes a third party’s copyright, trademark or other intellectual property and proprietary
or make available any content or material that contains any software virus or other computer or programming code (including
HTML) designed to interrupt, destroy or alter the functionality of the Service, its presentation or any other website, computer
software or hardware;
interfere with, disrupt or reverse engineer the Service in any manner, including, without limitation, intercepting, emulating
or redirecting the communication protocols used by us, creating or using cheats, mods or hacks or any other software designed
to modify the Service, or using any software that intercepts or collects information from or through the Service;
viii. retrieve or index any information
from the Service using any robot, spider or other automated mechanism;
ix. participate in any activity or action that, in the sole and entire unfettered
discretion of us results or may result in another Customer being defrauded or scammed;
x. transmit or make available any unsolicited or unauthorised
advertising or mass mailing such as, but not limited to, junk mail, instant messaging, "spim", "spam",
chain letters, pyramid schemes or other forms of solicitations;
xi. create pinnacle.com Accounts by automated means or under false or fraudulent pretences;
xii. impersonate another
Customer or any other third party, or
xiii. any other act or thing done that we reasonably consider to be contrary to our business principles.
The above list of Prohibited
Behaviour is not exhaustive and may be modified by us at any time or from time to time. If you become aware of the misuse
of the Service by another Customer or any other person, please contact us through the "Contact Us" section of the
Website. We reserve the right to investigate and to take all such actions as we in our sole discretion deems appropriate or
necessary under the circumstances, including without limitation, deleting the Customer’s posting(s) from the Service
and/or terminating their Account, and take any action against any Customer or third party who directly or indirectly in, or
knowingly permits any third party to directly or indirectly engage in, Prohibited Behaviour, with or without notice to such
Customer or third party.
20. Links to Other Websites
The Service may contain
links to third party websites that are not maintained by, or related to, us, and over which we have no control. Links to such
websites are provided solely as a convenience to Customers, and are in no way investigated, monitored or checked for accuracy
or completeness by us. Links to such websites do not imply any endorsement by us of, and/or any affiliation with, the linked
websites or their content or their owner(s). We have no control over or responsibility for the availability nor their accuracy,
completeness, accessibility and usefulness. Accordingly when accessing such websites we recommend that you should take the
- If you have any concerns or questions regarding
these Terms you should contact our Customer Service Department via email at mailto:email@example.com?subject=Email%20CSD.
- NOTWITHSTANDING THE FOREGOING, WE TAKE NO LIABILITY WHATSOEVER TO YOU OR TO ANY THIRD PARTY WHEN RESPONDING
TO ANY COMPLAINT THAT WE RECEIVED OR TOOK ACTION IN CONNECTION THEREWITH.
- Any Customer of the Service who
has any concerns or questions regarding these Terms regarding the settlement of any pinnacle.com market should contact our
Customer Service Department at mailto:firstname.lastname@example.org?subject=Email%20CSD using their Registered Email Address .
- If a Customer is not satisfied with how a bet has been settled
then the Customer should provide details of their grievance to our Customer Service Department via email at mailto:email@example.com?subject=Email%20CSD. We shall use our reasonable endeavours to respond to queries of this nature within a few days (and in any event we intend
to respond to all such queries within 28 days of receipt).
- Disputes must be lodged within three (3) days from
the date the wager in question has been decided. No claims will be honored after this period. The Customer is solely responsible
for their Account transactions. Complaints/disputes have to be sent to mailto:firstname.lastname@example.org?subject=Email%20CSD and must be sent from the Customer's Registered Email Address.
- In the event of a dispute
arising between you and us our Customer Service Department will attempt to reach an agreed solution. Should our Customer Service
Department be unable to reach an agreed solution with you, the matter will be escalated to our management in accordance with
our Complaints Procedure (available upon request).
- The Customer has the right to lodge a complaint with one of
our licensing bodies should all efforts to resolve a dispute to the Customer's satisfaction have failed..
Customers being provided with the service from Pinbet Malta Ltd can escalate their complaint to email@example.com.
Customers being provided with the service from Ragnarok Corporation N.V should, contact Curaçao Internet Gaming Association
and/or the Department of Judicial Affairs of Curaçao.
22. Registration and Account Security
- Customers of
the Service must provide their real names and information and, in order to comply with this, all Customers must commit to
the following rules when registering & maintaining your Account:
i. you must not provide any false personal information on the Service, or create
an Account for anyone other than yourself;
ii. you must not use your personal profile for your own commercial gain (such as selling your status
update to an advertiser); and
iii. when selecting a nickname for your Account we reserve the right to remove or reclaim it if we believe appropriate.
Neither these Terms
nor any of the rights or obligations hereunder may be assigned by you without the prior written consent of us, which consent
will not be unreasonably withheld. We may, without your consent, assign all or any portion of our rights and obligations hereunder
to any third party provided such third party is able to provide a service of substantially similar quality to the Service
by posting written notice to this effect on the Service.
In the event that
any provision of these Terms is deemed by any competent authority to be unenforceable or invalid, the relevant provision shall
be modified to allow it to be enforced in line with the intention of the original text to the fullest extent permitted by
applicable law. The validity and enforceability of the remaining provisions of these Terms shall not be affected.
25. Breach of These Terms
Without limiting our
other remedies, we may suspend or terminate your Account and refuse to continue to provide you with the Service, in either
case without giving you prior notice, if, in our reasonable opinion, you breach any material term of these Terms. Notice of
any such action taken will, however, be promptly provided to you.
26. Governing Law and Jurisdiction
The laws of Malta govern the portion of the Service operated by PinBet Malta Ltd.
The laws of Curacao govern the portion of the Service
operated by Ragnarok Corporation N.V..
27. General Provisions
- Term of agreement. These
Terms shall remain in full force and effect while you access or use the Service or are a Customer of pinnacle.com. These Terms
will survive the termination of your pinnacle.com Account for any reason.
- Gender. Words
importing the singular number shall include the plural and vice versa, words importing the masculine gender shall include
the feminine and neuter genders and vice versa and words importing persons shall include individuals, partnerships, associations,
trusts, unincorporated organisations and corporations.
- Waiver. No waiver by us,
whether by conduct or otherwise, of a breach or threatened breach by you of any term or condition of these Terms shall be
effective against, or binding upon, us unless made in writing and duly signed by us, and, unless otherwise provided in the
written waiver, shall be limited to the specific breach waived. The failure of us to enforce at any time any term or condition
of these Terms shall not be construed to be a waiver of such provision or of the right of us to enforce such provision at
any other time.
- Headings. The division of these Terms into paragraphs and sub-paragraphs
and the insertion of headings are for convenience of reference only, and shall not affect or be utilised in the construction
or interpretation of these Terms agreement. The terms "these Terms", "hereof", "hereunder" and
similar expressions refer to these Terms and not to any particular paragraph or sub-paragraph or other portion hereof and
include any agreement supplemental hereto. Unless the subject matter or context is inconsistent therewith, references herein
to paragraphs and sub-paragraphs are to paragraphs and sub-paragraphs of these Terms.
- Acknowledgement. By
hereafter accessing or using the Service, you acknowledge having read, understood and agreed to each and every paragraph of
these Terms. As a result, you hereby irrevocably waive any future argument, claim, demand or proceeding to the contrary of
anything contained in these Terms.
- Language. In the event of there being a
discrepancy between the English language version of these rules and any other language version, the English language version
will be deemed to be correct.
- Entire agreement. These Terms constitute the entire
agreement between you and us with respect to your access to and use of the Service, and supersedes all other prior agreements
and communications, whether oral or written with respect to the subject matter hereof.
The sports betting product is operated by PinBet Malta Ltd, a limited liability company
registered in Malta with company registration number C68508, with registered address at Level 4, The Penthouse, Suite 2, Ewropa
Business Centre, Triq Dun Karm, Birkirkara, BKR9034 Malta and by Ragnarok Corporation N.V., a limited liability company registered
in Curaçao with company registration number 79358, with registered address at Pletterijweg 43, Willemstad, Curaçao.
Pinnacle is licensed in Malta
under the Class II Remote Gaming Licence MGA/CL2/1069/2015 granted the 3rd March 2015 and is licensed in Curacao under the
Licence 8048/JAZ2013-013 for the provision of sports betting.
Any dispute related to the sports betting product shall be emailed to: mailto:firstname.lastname@example.org?subject=Email%20CSD.
For complete betting
rules please click here.
Casino RNG games are
provided by 1X2gaming, Booming Games, Booongo, Endorphina, Genii, Habanero, iSoftBet, Leander, Magnet Gaming, Microgaming
Quickfire, Playson, Realistic, Spinomenal, Tom Horn, Yggdrasil.
All bets placed on the Casino RNG games are placed respectively on the servers of 1X2gaming,
Booming Games, Booongo, Endorphina, Genii, Habanero, iSoftBet, Leander, Magnet Gaming, Microgaming Quickfire, Playson, Realistic,
Spinomenal, Tom Horn, Yggdrasil.
Casino Live games are provided by Ezugi and Extreme Live Gaming. All bets placed on the Casino Live games are placed
respectively on the servers of Ezugi and Extreme Live Gaming.
Virtual sports are provided by Kiron.
All bets placed on the Virtual sports are placed respectively on the servers of Kiron.
The Casino RNG games, the
Casino Live games and the Virtual sports are provided with their own terms and conditions which can be accessed to from the
casino lobby. In case of conflict between the supplier's terms and conditions and these Terms, suppliers terms and conditions
Access to Casino RNG
games, the Casino Live games and the Virtual sports may be restricted in some countries at the supplier's discretion.
Pinnacle is authorised by
the suppliers to represent, promote and market the services of the Casino RNG games, the Casino Live games and the Virtual
sports. The Casino RNG games, the Casino Live games and the Virtual sports are operated by Ragnarok Corporation N.V., a limited
liability company registered in Curaçao with company registration number 79358, with registered address at Pletterijweg
43, Willemstad, Curaçao. Pinnacle is licensed in Curacao under the Licence 8048/JAZ2013-013 for the provision of the
Casino RNG games, the Casino Live games and the Virtual sports product.
Any dispute related to the casino product shall be emailed to email@example.com. OfferOpen an account today and claim your 100% Deposit Bonus. T&Cs apply. Join Now
In order to qualify for your bonus, please follow these simple instructions:
Open an account, make
a deposit of $20* or more and you will be entitled to a 100% bonus on your qualifying deposit up to a maximum of $200*.
To claim your bonus, simply make a qualifying deposit, select Members from the Services menu, go to Offers, then
Offers Available and select Claim Now.
To bet with your bonus, simply turn over the amount of your deposit once on the sports
and markets of your choice. You must have settled bets to the value of three times your deposit and bonus prior to making
a withdrawal.* or currency equivalent
Full Offer Terms and Conditions
Make a qualifying deposit of $20* or more to qualify for a 100% matched amount as
a bonus to bet with. Your qualifying deposit is your largest deposit (capped at $200*) placed in the 7 days prior to you claiming
The maximum bonus that can be claimed is $200*.
For the avoidance of doubt, if your qualifying deposit is $200* or more then you will qualify for a bonus of $200*.
To bet with your bonus, claim your offer, then turn over the amount of your qualifying
deposit (capped at $200*) once on the sports and markets of your choice (subject to conditions 11 and 12 below).
You must have settled bets to the value of three times your qualifying deposit (capped
at $200*) and bonus before making a withdrawal (subject to conditions 11 to 14 below).
If the turnover requirements for this offer have not been met within 90 days of you claiming your offer, any
funds held in your bonus balance will be forfeited.
This offer can no longer be claimed
after 11:59 UK Time 15th May 2018.
This offer is only available to
customers residing in Canada, Germany, Gibraltar, Greece and United Arab Emirates.
You must claim your offer within 7 days of making your qualifying deposit.
If a withdrawal or transfer out is actioned:
a. before you claim your offer, then any previous deposits
will not count towards the initial qualifying criteria; or
b. after you claim your offer but before you complete
the turnover requirements, then any funds in your bonus balance will be forfeited and the offer will no longer be available
You can only have one active bonus at any one time. To claim another bonus
the current active bonus must be completed or closed first.
Any single bets placed at odds
of less than 1.50 (1/2) will not count towards any turnover requirement. In multiple bets at least one selection must have
odds of 1.50 (1/2) or greater to count towards any turnover requirement.
market/fixture combinations that only have two or three potential outcomes (for example Soccer Full Time Result), where you
have placed bets on more than one potential outcome, either pre-match or In-Play, only the outcome with your highest cumulative
stake will count towards any turnover requirements (if you have placed the same highest cumulative stake on more than one
selection in the same market/fixture combination then only one will count towards the turnover requirements). Any bets settled
on other selections in the same market/fixture combination will not count towards the turnover requirements. This term is
applied in conjunction with the other restrictions. For example, if you have a $10 bet on Man Utd to beat Chelsea and a $15
bet on Chelsea to beat Man Utd on the Full Time Result market at odds of 1.50 (1/2) or greater, only the stake on Chelsea
will count towards the turnover requirements (if both bets were for $10 then $10 would count towards the turnover requirements).
If you were to place a further $10 bet on Man Utd to beat Chelsea at odds of 1.50 (1/2) or greater, this cumulative $20 will
count towards the turnover requirements and not the $15 stake on Chelsea.
placed on Asian Handicap and Goal Line markets, both pre-match and In-Play will not count towards the turnover requirement
stated in condition 4.
Bets which are Cashed Out or placed on Instant Games
will not count towards the turnover requirement stated in condition 4. Where a bet has been edited using our Edit Bet feature,
the original stake will not count towards this turnover requirement and only the new stake will count.
Where any term of the offer or promotion is breached or there is any evidence of a series of bets placed by a
customer or group of customers, which due to a deposit bonus, enhanced payments, Free Bets, risk free bets or any other promotional
offer results in guaranteed customer profits irrespective of the outcome, whether individually or as part of a group, bet365
may reclaim the bonus, enhanced payment, Free Bet or risk free bet element of such offers and/or void any bet funded by the
deposit bonus or Free Bet. In addition, where there is evidence of such activity, bet365 may levy an administration charge
on the customer up to the value of the deposit bonus, Free Bet, risk free bet or enhanced payment towards the administrative
costs incurred in identifying and taking action against the activity.
may reclaim any bonus amount, Free Bets or enhanced payments that have been awarded in error.
All customer offers are limited to one per person. If bet365 has reasonable grounds to suspect that the bonus
or offer is being claimed by or for the benefit of the same person more than once or by a group of people then it may withdraw
the availability of any offer or all offers to that customer or group of customers and/or void any bet funded by the bonus
or offer and remove any winnings from such bet.
bet365 may, at any time, make minor
amendments to this promotion to correct typographical errors or to improve on clarity or customer experience and may cancel
this promotion for legal or regulatory reasons.
Employees, officers and directors
of bet365, its promotional or other agencies, licensees and licensors, service providers and any other associated or affiliated
companies shall not be eligible for the promotion. The same terms shall apply to the direct families of such persons.