5Dimes Rules and Policies
The following Rules and Policies are for users' protection and benefit.
They form an agreement between 5Dimes Sportsbook & Casino and its members. Please read the following carefully.
By registering and wagering on the Casino games and/or
in the Sports offerings, you indicate full acceptance and understanding of all General and Sportbook rules as well as all
of our featured products' rules.
When accepting and
agreeing to our Rules and Policies at the registration page, you consent that 5Dimes may send you regularly information and
updates of our products, services, promotions and other important notifications via the following channels of communication:
regular mail, e-mail, text messages and phone calls. If you wish to withdraw your consent or otherwise indicate that
you prefer a particular media, please contact Customer Service via Live Help to indicate your preference.
have added the Device-based Authentication Service as another security layer against Cybercriminals use data breaches and phishing attacks. We strongly advise
you to please implement this security measure.
Exclusive users will be required to activate the Device-based Authentication Service prior entering any payout requests. Customers
that are NOT Bitcoin Exclusive users but have high balances, or long time customers using Bitcoin payouts for the first time,
will be required as well to activate the Device-based Authentication Service prior requesting Bitcoin payouts.
Laws regarding gambling vary throughout the world, and it is the responsibility of
each player to ensure he or she understands and fully complies with any laws or regulations relevant in their own countries
or states. Customers from Slovakia, Slovenia, France, Portugal, Hungary, United Kingdom, Russia and Ukraine are not
allowed to register/play with 5Dimes. All members of 5Dimes Casino & Sportsbook must be at least 18 years of age.
See Sportsbook Main Rules for the types of wagers and specific rules for sports wagering in the Sportsbook Main.
See Live Betting Extra Rules for the specific rules for betting in-game with Live Betting Extra.
For deposit and payout purposes, the name on file must match the name listed in your legal
ID. Once the account is created, the name in the account CANNOT be modified or updated.
accounts must have a correct contact phone number listed in their account information on the date(s) of all deposits.
Use of an invalid phone number is grounds for possible forfeiture of any/all winnings and bonuses.
Management reserves the right to request for identity and/or address verification of an account holder at any given time
without prior notice. Failing to provide valid and legitimate documents could lead to account closure and the forfeiture of
any/all winnings and bonuses.
The personal identity
and details of all members will remain confidential. 5Dimes will not report wagering information on behalf of any member.
This is the sole responsibility of each member.
order to receive live assistance through phone, email or Live Help, you must provide your account number and password to the representative. Keep in mind that the password needs to be
provided if the information you are requesting requires specifics pertaining to your account only. Please take in consideration
that passwords with offensive or pejorative terms will automatically ban your account from live assistance.
5Dimes recommends you change your password at least every 60 days. To change
your password, log into your 5Dimes Account using your current Username and Password. Click on "Account" from
the top navigation menu, then "Change Password". You will then click "Send Code". 5Dimes will
send a verification code to the email address we have on file. Once you receive the email from 5Dimes, click on the
link within the email to complete the verification process. This will return you to the 5Dimes homepage where you will
log back into your account with your current Username and Password. Click on "Account" from the top navigation,
then "Change Password". You will then enter your new password.
Members are solely responsible for their account transactions and should keep their account
information confidential. Should a member give away, neglect, share, or lose his or her account number and/or password,
or has not activated the Device-based Authentication Service, 5Dimes Sportsbook & Casino will not be held liable for any claims regarding that account.
All accounts that use the Internet to place wagers or for banking purposes must have
a valid e-mail address on file. Failure to have a valid e-mail may result in the account being frozen or closed.
Customers may only have one AND ONLY ONE account number
in their name in 5Dimes. Also, if bonuses are involved, customers may only have one AND ONLY ONE account number per
household, email address, phone number and IP address without prior permission from management. Bonuses will be removed
from all unapproved accounts deemed to be from one entity. Use of multiple account numbers or names in order to receive
bonus promotions, referral awards, or exceed limits is forbidden and may result in the forfeiture of ALL funds received/won
as a result of these actions. Contact Customer Service if you have lost your account number or password to receive retrieval
All wagers are final once accepted by 5Dimes and confirmed
by the player, either over the phone or online.
are responsible for checking all of their sports, horses, and lotto wagers in the review bets section. No Internet wager
claims will be accepted without a ticket number.
Internet wagers must be placed through the user interface provided by 5Dimes Sportsbook & Casino on its Web pages.
Any Internet wagering through other means, including the use of a "robot" player, is strictly forbidden. In
the event that use of non-approved client software is detected, Management reserves the right to invalidate all such wagers
retroactively, cancel the player's account, or take any other appropriate action.
Most events are graded immediately upon completion. Other events require extensive research
and language translation to determine a final score. Use Live Help to report any score of an event you need to have graded. Please include a link or source of the score
so we can process your wager(s) immediately. Please note we only use official sites for grading purposes.
On Mondays, between 8AM EST and noon EST, the system runs end of the week computations.
Grading of sportsbook wagers cannot occur during that time. Please refer to Rolling If-Bets to have action on games which winnings are pending to be added to your account.
5Dimes reserves the right to correct grading errors at any time. If an account
reaches a negative balance due to the re-grade of an event, all in-progress pending wagers will stand and be honored.
Since winning wagers in this instance will be honored, immediate settlement of losing wagers is also expected.
If a customer believes there has been an error on the grade/scoring of any of the
tickets posted in his/her account, the player must submit the request of revision with our Customer Service Staff within the
same week or a maximum of 7 days of the event in question conclusion. Claims submitted after that period will not be
5Dimes reserves the right to reverse the incorrect application
of funds into an account due to human or system/software error. Funds that were not intended to be credited into a customer's
account will be reverted upon discovery of the inaccuracy.
Customers are responsible for settling all negative accounts. "Ignorance", "I wouldn't have
made that last bet if I knew my balance would have been negative", or "It's not my fault the wager was graded
wrong", will not be accepted as excuses for non-settlement of negative balances.
If a player believes that 5Dimes has posted an erroneous line, or time error, the player should
notify 5Dimes immediately to verify if the line/time is correct.
A bet made after an event begins based on occurrences that have developed while in-play, is considered a "past-post",
and will be handled as blatant theft. This applies for all regular game lines or when play resumes in live in play wagering.
All events intended for in-play offering will be noted as such on the wagering option.
Limits on each wagering option are reset within a few minutes of a wager being posted.
Limits also reset immediately when the line on the selection has moved. Management reserves the right to refuse and/or
limit any wager, or lower overall account betting limits at any time as a permanent or provisional measure. Use of multiple
accounts to circumvent limits is prohibited.
reserves the right to allow or deny electronic funding methods or any gaming features offered in our sites when verification
irregularities/difficulties arise or issues with offshore establishments are reported to be related to your account (regardless
if these reports are valid or invalid) or other evidence suggest it. Credit card refunds could incur in a fee of up
to $45 per individual credit card charge and will be issued upon Management's discretion.
The advantage of free/discounted payouts will be permanently revoked for customers
who have been found abusing our Reward Programs. This advantage will also be permanently revoked for accounts that have
violated or transgressed rules/policies related to any feature/benefit offered in our sites (sportsbook, casinos, lottery,
poker, racebooks, funding methods, etc).
Racebook Platforms featured by the 5Dimes pay track odds up to the maximum odds displayed for each racebook in the corresponding
section. Please see Rebate Racebook Payouts or Plus 10% Racebook Payouts for maximum odds paid for different wager types and maximum net profit per race. Track consolation
pay outs, if offered by the track, will be given as shown in track results. If no payout is provided by a track, tickets
will be refunded. Carryovers or pool type payouts listed by the track will not be offered by 5Dimes Racebooks.
No claims upon payouts will be accepted without the odds being displayed on the track's site.
Pool manipulation attempts in Horseracing will lead to account suspension and earnings
from these types of schemes are subject to voiding/forfeiture.
Individual payouts in the Bonus Casino do not always pay as much as standard casino payouts. Some games have
specific options which pay less, so other options can pay more. Players are responsible for checking the payout charts
for each game before playing. Go to the Bonus Casino home page for detailed information.
card counters are prohibited. If you are found to be a professional card counter playing in our Live Dealer, your account is subject to immediate closure and all winnings will be forfeited.
Customers from North America are required to complete at least a ONE time rollover of the
deposited amount in order to have a payout processed without incurring a penalty fee. If this requirement is not fulfilled,
the account will not qualify for a free redemption and an administrative fee will be charge without exceptions.
Customers from outside of North America are required to complete at least a TWO time
rollover of the deposited amount in order to have a payout processed without incurring on a penalty fee. If this requirement
is not fulfilled, the account will not qualify for a free redemption and an administrative fee will be charge without exceptions.
5Dimes reserves the right to reverse fees covered on
deposits. This will be done without prior notice if little or no play is made between deposits and redemptions (rollover
not met). It is up to 5Dimes sole discretion to determine appropriate play on a case by case basis. 5Dimes is
not to be used as a "go-between" for money movement between processors or other operations.
Rollover amounts for each wager are based on the lesser amount of risk or win in
Redemption requests processed on Mondays between 9:00
AM EST and 1:00 PM EST may not incur a transaction fee only if the method is eligible for it. Payment methods with a
fee of $40 or less will get processed free of charge if no payouts have been sent in the previous 30 days and if sent on a
Monday morning. You are allowed one free withdrawal every 30 days only. If you wish to wait until Monday to have
your redemption processed, you must contact Customer Service at the time of your request via Live Help. You may also call 1-800-430-5896. Any payout request that does not qualify to be sent for free will be processed
having the corresponding fees applied without exceptions. Visit our redemption rules and reload restrictions page to learn more.
assumes no liability for funds once released and received by any monetary transfer agent/agency, institution, or company.
Once you request a payment to be sent to you by any of the options listed in our Funding Methods section, you agree to the terms and conditions displayed in the 5Dimes' info pages that correspond
to the processor issuing your redemption.
accounts are defaulted to our #1 reward plan, the Reduced Juice Rewards. If bonuses, cash-backs, or any other of our
reward programs are more of your liking, contact Customer Service via Live Help to check your eligibility on switching reward programs. If you wish to switch Reward Programs after
redemptions have been processed, you must cover or exceed with deposits the withdrawn amount in order to be allowed a Reward
Program switch of your account. Management reserves the right to deny a Reward Program switch at any time.
All existing customer rewards are manually approved and entered into the system by
the Customer Service Department. You must contact 5Dimes via Live Help, e-mail or over the phone to have your reward entered within 24 hours of the funds being captured.
Rewards earned after deposits and sportsbook/casino transfers are only valid if the
amount deposited remains active in the account for 30 days. Winnings may be redeemed as desired.
Transfers to third party vendors (Poker Rooms and Sports Pools), are considered redemptions/deposits
for reward application purposes. If your account has registered transfers with third parties, prior payouts the action
will be revised by the corresponding third party in order to ensure legitimacy of the winnings/losses (it can take up to 24
hours). Chip dumping schemes will always result in all accounts involved being deleted and any profited funds forfeited.
Management reserves the right to confiscate the bonus,
affiliate earnings and/or applied transaction fees in any account(s) deemed to be taking advantage of any of our programs.
Management reserves the right to remove a player from
a reward program at anytime. Please review our Free-Play and Rewards Rules here.
Customers from outside
of North America who choose the Cash Back Reward Program are limited to receive the 20% Cash Back Reward option ONLY.
Customers from outside of North America are required to fulfill 30 days of activity before qualifying for a Cash Back Reward.
The Cash Back Reward must be rolled over twice before having a payout approved. Affiliate and cash back schemes will
result in not only an account being eliminated from the program, but will also be responsible for fees incurred for all deposits
and payouts being applied directly to the players account and/or the affiliates account.
All rules, regulations, and payoffs contained herein are subject to change and revision by
the management without prior written notice.
you are interested in becoming a 5Dimes Affiliate, you must agree to the following 5Dimes Affiliate Program Terms and Conditions.